AUTONET TV

Rear Window?Not the Movie! (Why Some Rear Windows Don't Go All the Way Down)

Alfred Hitchcock once made a mystery thriller film called "Rear Window." It had nothing to do with the rear window of today's cars, SUVs, CUVs and light trucks.  But there is one thing that some drivers DO find mysterious.  Why don't the rear windows in the second row of many of these vehicles go down all the way?

You've probably seen or owned one or two. That rear side window only goes down about a third, a half or three-quarters of the way. Yet there are some similar vehicles where the window goes down all the way.  What gives?

There was the rumor going around that the restriction on how far those windows could go down was a child safety feature.  The thought was that if those windows couldn't open up fully, a child (or pet) would be less likely to fall out.  But it turns out the real reason is that the way the rear doors were designed, there was just no room for the window to go down all the way into.

Many vehicles are configured so that the rear wheel arch continues into the rear door.  That arch restricts the space that would accommodate the window, so they had to stop the window somewhere higher than bottom of the door.

Seems buyers would prefer those back windows to go all the way down, so many manufacturers are changing designs to make that happen.  Longer vehicles can have their wheels pushed further back so the wheel arch isn't an issue.  Some have altered the position of the rear window track. 

If you have any questions about your rear side windows, you may want to consult your service advisor to check yours.  If they ARE supposed to go all the way down and they're not, it could be due to a few problems: corrosion, broken or bent window regulator components, electrical issues, etc. But if they're not supposed to go down all the way?  At least now you know for sure.

Joe D'Auria's Auto
1401 BRACE RD
CHERRY HILL, NJ 08034
(56.427.9422
http://www.autorepaircherryhill.com

Why People in CHERRY HILL Hesitate to Get Their Vehicle Serviced

A recent report stated that over 80 percent of the vehicles on our CHERRY HILL, NJ, roads have one or more service or repair that's needed but hasn't been taken care of. Now that's a lot of undone service. That translates into something over 160 million vehicles in North America alone. Some of the neglected items are minor. Others are serious safety concerns.

There are several reasons we hesitate to take care of recommended services, especially services that our CHERRY HILL automotive advisor recommends when we're in for something else, like an oil change.

The first issue boils down to comfort with car care. We don't always feel we know enough to make good decisions. Some of that can be attributed to the fact that vehicles are so reliable these days. They almost become an appliance. Of course you love your vehicle, but if you don't have to worry about it breaking down all the time, you're not forced to think as much about preventive maintenance.

Perhaps your dad knew a lot about cars and always made sure they were taken care of. He was very comfortable dealing with his local CHERRY HILL service center. People who don't know as much about cars hesitate to ask questions because they don't want to look ignorant.

It's human nature. But there's so much to know in this world, and we can't all be experts in everything. So we specialize. It's very important to ask questions of any specialist, whether it's your doctor, financial advisor or your automotive technician in CHERRY HILL, NJ.

Your service advisor at Joe D'Auria's Auto wants to answer your questions. We want you to understand the recommendation and why it needs to be done.

That brings us to the next issue; people say that they don't always know if they really need the service or if they are just being sold something.

At the heart, it speaks to trust. Do you trust your CHERRY HILL service center and your service advisor? Trust has to be earned, and that takes time and experience. But you can shortcut the process when you realize that most of the recommendations are based on manufacturer's maintenance schedules.

In other words, "You don't have to trust me, you can trust your owner's manual."

Your CHERRY HILL service center has computer databases that contain the manufacturer's recommendations for almost all vehicles, so they don't need to rummage through your glove box to look for your owner's manual to know what to do.

Basically, the engineers who designed the car say, "Here's when you need to have it serviced." That's who makes the recommendation, not the technician. He's just reminding you.

Now you do need to trust your CHERRY HILL technician's experience and judgment from time to time. When he inspects your vehicle, he may find problems or concerns. He will explain things so that you can prioritize the concerns and make a good decision about whether or not to have something done.

That brings us to the third issue; money. Often the concern is about spending the money to take care of a recommended service. Our money has many places it needs to go. And we have another list of places we want it to go. Auto maintenance isn't usually on either of those lists.

Look, everyone who works at Joe D'Auria's Auto has a family budget, too. They can relate. Maybe a little look behind the scenes would be helpful.

Service centers like Joe D'Auria's Auto invest heavily in training, diagnostic equipment and tools so that they can make repairs and perform services as efficiently as possible. And like any other business, they have labor costs, insurance, rent, utilities, shop and office supplies, taxes and so on.

We work hard to make sure that we diagnose the problem correctly and fix it right the first time. That's the only way we can maintain our reputation and remain in business. If we're not satisfying our customers and providing a good value, you won't come back and the service center won't be around for long.

When there is a real budget concern, your Joe D'Auria's Auto service advisor can help you prioritize the work that needs to be done and come up with a plan for taking care of it that works within your budget.

Let's say you have a serious problem with your brakes. That's a safety concern, so a technician can't ethically say, well, let's put that off for a couple of months. What they can do is take care of the brakes now and address the cabin air filter or transmission service next month.

Ask us for more details.

Joe D'Auria's Auto
1401 BRACE RD
CHERRY HILL, NJ 08034
(56.427.9422
http://www.autorepaircherryhill.com

Joe D'Auria's Auto On Your Serpentine Belt

Today we're going to be talking about serpentine belts for our CHERRY HILL, NJ, customers. Let's start by talking about the accessories that are driven by the serpentine belt. First is the alternator. That's the device that makes electricity to power the vehicle and recharge the battery. Then there's the air conditioning compressor that makes cool air for you while you're driving around NJ in the summer.

The power steering and power brake pumps are driven by the serpentine belt in most CHERRY HILL residents' vehicles. Those pumps provide pressure that assists your steering and braking.

In many vehicles, the water pump is driven by the serpentine belt. The water pump is what circulates the coolant that protects your engine. In some cars around CHERRY HILL, NJ, the water pump is driven by the timing belt.

The radiator cooling fans on some vehicles are also driven by the serpentine belt. Some have separate electric motors. That's really a lot of work for one belt.

But modern engine design has a single belt that snakes around the front of the engine and drives most, if not all, of these accessories. Serpentine belts do a lot of work, but they're tough and can last for a long time.

Just how long will they last? That'll vary for each individual car in the CHERRY HILL area. Your owner’s manual will have a recommendation for when it should be changed, but it could need it sooner. The good news is that a visual inspection at Joe D'Auria's Auto can detect a belt that's getting close to failing.

Your friendly and knowledgeable Joe D'Auria's Auto service advisor can look at the belt: if it has more than three or four cracks per inch, it needs to be replaced. A deep crack that's more than half the depth of the belt - replace. Frayed, missing pieces, a shiny glazed look? Toss it. Come see us.

Joe D'Auria's Auto
1401 BRACE RD
CHERRY HILL, NJ 08034
(56.427.9422
http://www.autorepaircherryhill.com